Refund policy

7-Day Returns

961picks offers 7-day returns on eligible items. You have seven calendar days from the date you receive your order to submit a return request.

To qualify for a return, the item must be unused, unworn and in the same condition in which it was received. It must include all original tags, accessories and packaging. Proof of purchase may also be required.

To request a return, contact us on WhatsApp at +961 79 375 974, or by email at info@961picks.com, with your name, order details and reason for the return. If your request is approved, we will provide you with the necessary return instructions. Products returned without prior approval will not be accepted.

Return Pickup

If a return is approved, 961picks arranges collection through its delivery service and covers the cost of the pickup. The delivery fee paid on the original order is not refunded, except where the item was damaged, defective or incorrect.

Order Cancellations

Because orders are prepared and registered with our delivery partner shortly after confirmation, customers should contact us as soon as possible if they need to cancel an order.

Once an order has been handed to our delivery service, a cost has already been incurred on it. 961picks covers that cost, so cancelling as early as possible helps us avoid it.

Refused and Failed Deliveries

Once an order has been confirmed and sent for delivery, the customer is responsible for being available to receive it and for providing complete and accurate contact and address information.

If a delivery attempt cannot be completed, 961picks covers the cost of that attempt and no charge is passed on to you. Where deliveries repeatedly fail, we may decline to accept further orders from the same customer.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives. If your product is damaged, defective or different from what you ordered, contact us promptly on WhatsApp or at info@961picks.com.

Please include your order details and clear photographs or videos showing the issue so our team can assess the case and provide an appropriate solution.

Non-Returnable Items

For hygiene, safety and product-integrity reasons, certain products cannot be returned. Baby feeding products cannot be returned once they have been opened. The same applies to personal-care items, beauty products, perishable goods, customized or personalized products, hazardous materials, flammable liquids and gases.

Gift cards and clearance or final-sale products are also non-returnable unless the product arrives damaged, defective or incorrect. If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

The quickest way to receive a different product or variation is to request a return for the original item. Once the return has been approved, you may place a separate order for the preferred product or variation.

Refunds

Once the returned item has been received and inspected, we will notify you whether the refund has been approved. Approved refunds are sent within seven business days of approval, as money, by a method agreed with you such as cash or bank transfer. That seven-day period is the time we take to send the refund, not the time it takes to reach you. Depending on the method you choose or your financial institution, the money may take a few days longer to arrive.

The delivery fee paid on the original order is non-refundable unless the return is caused by a damaged, defective or incorrect item received from 961picks.

Processing times may vary depending on the selected refund method or financial institution. If more than 14 business days have passed since your refund was approved, please contact us at info@961picks.com.

For any questions regarding cancellations, deliveries, returns, exchanges or refunds, please contact us on WhatsApp at +961 79 375 974, or by email at info@961picks.com.