Delivery & Returns FAQ
Quick answers before you order. Still unsure? Message us on WhatsApp, every day from 10 AM to 10 PM.
Delivery times & fees
We deliver inside Lebanon only. Orders usually arrive within 1–3 working days after we confirm them with you. Standard delivery is $4, and free on orders of $30 or more after discounts. Your delivery charge is shown at checkout before you place your order. The courier may call or message you to arrange delivery, and may share a tracking link when they provide one.
Can I open it before paying?
Orders cannot be opened before payment. If there's a problem after opening your order, contact us on WhatsApp so we can help under our Returns & Refund Policy.
What if my item arrives damaged?
Check your order when it arrives. If an item is damaged, defective or not what you ordered, contact us as soon as possible on WhatsApp or at info@961picks.com, with your order details and clear photos or a video. In these cases any original delivery fee you paid is refunded too.
Can I return an item?
Request a return within 7 calendar days of receiving your order. Items must be unused and in the condition you received them, with all original tags, accessories and packaging. Contact us and wait for approval first — returns sent without approval can't be accepted. Once approved, we arrange the pickup and pay for it. Exclusions: baby feeding products can't be returned once opened, for hygiene reasons; gift cards are non-returnable. For change-of-mind returns, any original delivery fee you paid isn't refunded. Approved refunds are sent within 7 business days of approval, as money — cash or bank transfer. If 14 business days have passed since approval and the money hasn't reached you, contact us.
How can I contact you?
WhatsApp, email info@961picks.com, or Instagram. If you've already ordered, include your order details.
Full details: Shipping Policy · Refund Policy